• Market the full range of bank’s products & services to the Plus client segmentation and contribute effectively in achieving Plus’ budget while identifying and meeting customer needs through acting as a financial advisor to assigned customers.
  • Manage and increase the portfolio by acquiring NTB Plus customer and cross selling FAB services / Products
  • Handling all Plus customers queries and complaints and ensure resolving them efficiently within the set TAT
  • Analyze portfolio performance statistics to better understand customer behavior and plan for future activities.
  • Review daily inflows / outflows of the assigned portfolio to retain clients and avoid losing funds
  • Ensure that customers are receiving a superior service and aligned with FAB guidelines, service standards and CBE regulations.
  • Adhere to the product parameters and credit policy manual.
  • Responsible for conducting a permanent market scan on competitor’s offering within the Plus proposition and provide recommendations to the Products and segments teams on improvements
  • Achieve operational excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit.
  • Ensure completion of branch KYC according to time line set by management.
  • Improve “Net Promoter score” across all Plus customers.


  • Bachelor degree from a reputable university, MBA in business is a plus
  • Minimum 3 years of experience
  • Successful track record of sales and aggressive targets achievement
  • Experience in Retail & Customer Service areas is a must especially with affluent clients.
  • Excellent Marketing skills.
  • Customer Centric
  • Target oriented.
  • Excellent command of English Language.
  • Well organized, accurate, self-driven, problem solver and has the ability to work under stress & pressure.
  • Excellent interpersonal, presentation and communication skills 

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