KEY ACCOUNTABILITIES:
- Market the full range of bank’s products & services to the Plus client segmentation and contribute effectively in achieving Plus’ budget while identifying and meeting customer needs through acting as a financial advisor to assigned customers.
- Manage and increase the portfolio by acquiring NTB Plus customer and cross selling FAB services / Products
- Handling all Plus customers queries and complaints and ensure resolving them efficiently within the set TAT
- Analyze portfolio performance statistics to better understand customer behavior and plan for future activities.
- Review daily inflows / outflows of the assigned portfolio to retain clients and avoid losing funds
- Ensure that customers are receiving a superior service and aligned with FAB guidelines, service standards and CBE regulations.
- Adhere to the product parameters and credit policy manual.
- Responsible for conducting a permanent market scan on competitor’s offering within the Plus proposition and provide recommendations to the Products and segments teams on improvements
- Achieve operational excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit.
- Ensure completion of branch KYC according to time line set by management.
- Improve “Net Promoter score” across all Plus customers.
QUALIFICATIONS & EXPERIENCE:
- Bachelor degree from a reputable university, MBA in business is a plus
- Minimum 3 years of experience
- Successful track record of sales and aggressive targets achievement
- Experience in Retail & Customer Service areas is a must especially with affluent clients.
- Excellent Marketing skills.
- Customer Centric
- Target oriented.
- Excellent command of English Language.
- Well organized, accurate, self-driven, problem solver and has the ability to work under stress & pressure.
- Excellent interpersonal, presentation and communication skills