وظائف بنك HSBC

ازيكم عاملين ايه 

انهردا معادنا مع وظائف بنك HSBC 

HSBC واحد من اكبر 10 بنوك على مستوى العالم , و بيعمل حاليا فى 67 دوله و فيه قطاعات و مجالات كثيره للعمل , فى مصر هوا شغال بس للاسف الى بيمشوا منه قليلين , لانه مكان عمل كويس و بيئه عمل محترمه و من اعلى البنوك , ف الناس بتسيبه قليله لانه ال Top 

• ممثل خدمه عملاء ( كول سنتر ) - GSC Cairo      
  Customer Service Executive - Contact Center

خدمه العملاء فى HSBC مختلفه عن اى كول سنتر فى مصر , الاول بيكون فى Training 3 شهور بتدرب على البنوك و الكريدت كارد و السيستم الخاص ب HSBC , استقبال مكالمات و بيكون العمل على شيفتات , المختلف ال HSBC انهم فعلا بيهتموا بالموظف و فيه امكانيه التنقل جوا HSBC من قسم ل قسم ل HSBC Egypt 

و هكذا و دا تفاصيل اضافيه من موقع HSBC 

• Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible  
• Understands the customer and establishes needs to offer relevant products, services and solutions
• Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution 
• Responsible for achieving individual key performance indicators whilst maintaining appropriate operational risk control and compliance in all activities

Qualifications

•Must be proficient in English.
•Open to working flexible shifting schedules
• Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
•Takes pride in delivering what is promised in line with the customer and service expectations
•Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order
• Ability to work in a high-volume, fast paced environment is required  
•Proficiency with personal computers and basic software packages and specialised applications
•Excellent communication skills
•Displays patience and empathy

و للتقديم اللينك من هنا 

• موظف استعلامات ائتمانيه - شركات ( 

  Trade and Credit Information Officer - Commercial Banking )

   موظف مسئول عن استعلامات الشركات بجميع انواعها الكبيره و الصغيره و متناهيه الصغر , للقروض و كل شىء و كريديت كارد , و استعلام القروض المتعسره و اعداد التقارير اللازمه لاخر القرار 

• و دا تفاصيل موقع HSBC 

The Trade and Credit Information (TCI) Officer Role falls under the Risk Analytics & Modeling roles within the Wholesale Risk Management Department. Risk Analytics and Modellin roles are responsible for modelling and analytic controls covering design, development, implementation, optimization and validation. They provide provision of analytics to identify risks, new risk trends, management information, forecasts, and recommend model or control amendments to address these specifically for non-Regulatory Risk purposes. Activities may support regulatory and non-regulatory purposes and the development of policy

Roles and Responsibilities:

•TCI supports all Global Banking, Commercial Banking, Business Banking  areas.

•TCI is the first step in any facility's granting decision and is one of the risk assessment businesses in the lending process.

•Mitigating the risk of defaulting existing customers through regular monitoring of their market and Bank's positions.

•Conducting external visits to our potential/existing customers & meeting their executives and a detailed call report is submitted to the concerned business area showing customer's positions & performance. Also, referring  customers to banking products where appropriate (Commercial Banking, Global Banking, Business Banking, Payment & cash Management, Trade &   supply chain …) based on customers' needs to increase profitability from ancillary businesses.

•TCI also plays a supportive role to other departments LPD , CPD , CRM , CLD , HR , in providing relevant credit information in order to meet external customer needs.

•Developing needed workflows to be followed by TCI members , also assisting in setting & formulating TCI job related workflows with involved departments.

•Ensuring a strong delivery of TCI reports by means of minimizing TAT, also ensuring that renewal of TCI reports are synchronized with review dates.

Qualifications and Experience:

• Bachelor’s Degree in business administration, finance or any relative major.
• Experience in the Banking field specifically within the Credit Information/Investigation.
• Exposure to lending businesses (Corporate , BB) and credit risk management.
• Working across all levels of the organization to understand cross-functional linkages and interdependencies
• Professional expertise which helps to determine solutions around appropriate job measures & processes, risk monitoring and management.
• Understanding of different industries related business cycles

للتقديم اللينك من هنا