Job Purpose
To collect the overdue and over limit amounts from assigned customers segments who failed to meet due dates to minimize delinquency and control flow through into higher buckets by doing outgoing calls to those customers.
Payments Collection 
1. Check status of respective customers arrears (i.e. Credit card, Loans, or Auto & Mortgage)  & prepare required data prior phone calls
2. Conduct phone calls with arrears customers, record the outcome of phone calls in the work cards or system
3. Negotiate arrears settlements and report actions to be taken ‘partial payment, rescheduling or turning case to legal to the team leader
4. Organize filling / Documents properly to ensure easy access
5. Finalize daily transactions, and refer any back log to the collection supervisor 
Policies, processes, and procedures
6. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
Day to day operations   
7. Follow the day-to-day operations related to own jobs in the Collection & Recovery department to ensure continuity of work
8. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks



Qualifications & Experience 
• Bachelor’s degree of Commerce, Business Administration, Accounting or related fields
• 0 to 2 years of experience
• Understands the principles of accounting and cost-effectiveness

• Good command of English language beside Arabic
• Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit
• Keen for new experience, responsibility and accountability
• Communication Skills
• Must be adept in use of basic software such as Office, and ideally Access, Internet and email


Primary Location

: Egypt-Cairo-MERRYLAND

Work Locations



: Front Liner




: Day Job
Job Type: Full-time Employee

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