First Abu Dhabi Bank (FAB) Customer Service Officer (Multiple Vacancies)

What we are looking for:
  • To capitalize on-cross selling opportunities
  • To build a team ready to perform duties of Team Leader if assigned so
  • To recommend customer applications which are considered good credit risk and as per FAB policy
  • To understand competition and suggest changes for product improvements
  • To maintain effective business relationship with all branches and internal departments
  • To ensure that routine problems and complaints are handled professionally and only minimal significant issues are escalated to Team Leader

What you’ll do:
  • Ensure revenue targets are met across all products on a weekly and monthly basis.
  • Identify, contact and build relationships with prospective customers through a combination of telephone calls, networking and referrals.
  • Work in close relationship with internal teams, providing regular updates on the customer’s expectations, market trends
  • Generate leads and maintain pipe-line in prescribed format.
  • Understand customer needs, propose cost-effective solutions, and take them to closure.
  • Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.

What you need to succeed in this role:

  • ·       Minimum Educational Level: Bachelor Degree
  • ·       1-3 years of relevant experience selling banking products or in a financial industry
  • ·       Sales-driven and target-oriented
  • ·       Superior analytical and reporting skills, with attention to detail
  • ·       Able to work under pressure and to tight deadlines
  • ·       Excellent communication skills and knowledge of English, Arabic is a plus
  • ·       Good understanding of Middle East Market, main 'players' competitors, sensitivities and tendencies.
  • ·       High impact decision making capability.
  • ·       Ability to handle multiple priorities within time constraints.
  • ·       Strategic vision and entrepreneurship.
  • ·       Ownership attitude, pro-activeness, extra-mile drive.

What we can offer you:

We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.

The selected candidate will meet and guide walk-in clients, promote FAB products, offers and non-branch channels.

Generic Accountability
  • Actively sell/cross-sell asset and liability products to new and existing customers
  • Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
  • Receive and process customer requests (e.g. account opening, FAB online requests, returned cheque delivery, etc.)
  • Encourage customers to build their balances with the bank in order to migrate to higher customer programs
  • Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres
  • Educate Classic and Advantage customers about automated channels including ATM, call centre and FAB online and promote their migration to these channels
  • Attract new customers to branch through personal relations and existing customer referrals
  • Respond to call center regarding customer inquiries forwarded
  • Meet individual sales targets
  • Participate in and potentially lead daily retail sales team meetings

Job Specific Accountabilities
  • Agree on personal sales targets with the retails sales manager and the branch manager.

  •  Functions within the framework and boundaries of Group policies as well as overall organisational and governance frameworks.
  • Authorised to take decisions as per the approved authorisation matrix.

  • Minimum Qualification
  •  Bachelor’s degree in Accounting or related discipline.
  • Minimum Experience
  • 3 years’ relevant experience in the banking sector. Familiarity with bank products and related policies and procedures
ليست هناك تعليقات
إرسال تعليق